by Sylvia Browder | Jul 18, 2011 | Business strategies, Customer service, Entrepreneurship, Featured
Are you a bundle of nerves at the mere thought of speaking in public? Do you experience wobbly knees, sweaty palms or an upset stomach? Well, you are not alone! The fear of public speaking ranks with death and an IRS audit for most of us. Whether participating in a...
by tanisharankins | Mar 15, 2011 | Customer service, Small business
Although there have been reports that state the economy is getting better, we’re still miles away from where we were in the past few years. With that being said, it’s so important to today’s small business to take their focus and put it back on what...
by Sylvia Browder | Dec 27, 2010 | Business Growth, Business planning, Business strategies, Customer service, Entrepreneurship, Featured, Goal setting, Management
Are you ready for a successful 2011? What will it take to design a powerful plan and actually implement it? Business owners know all too well that planning is essential. The fact is, you really can’t determine where you’re going if you can’t put...
by Simplicity Mastered | Nov 1, 2010 | Customer service, Entrepreneurship, Featured
What does it take for clients to continue to choose your product or service over your competitors? Many small business owners seem to think it boils down your client service philosophy. Even if your product or service is needed, there is no guarantee your client will...
by Simplicity Mastered | Jun 28, 2010 | Customer service, Entrepreneurship, Small business
“I am sorry” is the most important thing you could say to a dissatisfied client. Every business owner has made their share of mistakes and will certainly continue to do so if they are progressing. Many mistakes can be mitigated with a simple “mea culpa.” However, many...
by Sylvia Browder | May 17, 2010 | Customer service, Management, Small business
Providing quality customer service is vital and should be an important part of your business model. What is quality customer service? It involves relationship building, establishing communication, building trust and resolving potential problems or conflicts. Are...